ISO 9001:2008 is the latest variant of the ISO 9000 family of standards as published by the International Organization for Standardization. The requirement of the ISO 9001 standard is the implementation of a Quality Management System.

The Quality Management System is implemented so as to enable a company to live up to its Quality Policy. This Quality Policy is a formal document by management which in general terms sets out the overall goals of the company and its commitment to the customer.

A defined and documented system of indicators, targets and audits keeps track of whether the company is meeting its requirements as set out by the QMS.

We believe that the decision to buy a property is an important one, whether you’re a seasoned investor or buying a small holiday home. Buyers have many things to consider when making the decision to purchase. By adhering to a strict Quality Management System, Altavista Property can offer a level of service which many other companies cannot. Our clients are secure in the knowledge that their property purchase is being handled by professionals and a company that has been “turned inside out” to find flaws. Our procedures have been audited by external consultants and were found to be excellent and, finally, we were successfully tested and accredited by an external auditing company (SGS) without any non-conformances recorded.

Altavista Property is more than just a real estate company. We have become the region’s number one commercialising agent for developers and banks. As such we deal with hundreds of local agents that turn to us to source properties for their clients. With our experience, professionalism and accreditation we are in an excellent position to negotiate with developers and banks to find the best possible combination of discounted properties with the best possible attractive financing.

An ISO 9001 accreditation brings benefits to the business itself, as well as the client. Benefits should not be seen as one set of benefits to the company and another set of benefits to the client. The results are a true win-win for all the parties involved. Some of the benefits are:

- To ensure that products and services provided meet customer requirements
- To ensure consistency in the day to day operations
- To ensure that processes are repeatable and predictable
- To allow the company to create and retain satisfied customers
- To improve the efficiency, reduce operating cost and minimize unproductive time