1. DATA CONTROLER:

Contact details of the data controller:

Altavista Property International, S.L, with VAT number: B93039691 and address at C.C. Camoján Corner, Local 5, Camino de Camoján 29602 Marbella, Málaga, and phone: 952799360. We have a Data Protection Officer who you can contact at the email: dpo@altavistaproperty.com.

Registered in the Commercial Registry of Málaga on January 13, 2010, under Volume 4718, Book 3626, Page 172, Section 8, Sheet MA103871, Entry 1.

Altavista Property International, S.L is the data controller (hereinafter referred to as “we” or “our”).

2. WHAT DATA DO WE COLLECT? 

The General Data Protection Regulation defines personal data as any information about an identified or identifiable natural person, meaning any information capable of identifying a person. This does not include anonymous or percentage data.

Personal data that may be directly collected from the data subject will be treated confidentially and incorporated into the corresponding processing activities, owned by Altavista Property International, S.L.

On our website, we may process certain types of personal data, which may include:

• Identity data: name and surname.
• Contact data: email and phone.
• Profile data: password.

We do not collect any data related to special categories of personal data (those revealing ethnic or racial origin, political opinions, religious or philosophical beliefs, trade union membership, and information about health, genetic, or biometric data).

If you are requested to provide personal data by law or under the terms of the contract between us and you refuse to provide such data, we may not be able to perform the contract or provide the service, and you should inform us in advance.

3. HOW DO WE COLLECT YOUR PERSONAL DATA?

The means we use to collect personal data are:

• Through the form on our website, via our contact email, by phone, or by postal mail, when you:
  • Request information about our products or services.
  • Contract the provision of our services or products.
  • Request quotes.
  • Subscribe to one of our services or publications.
  • Send your comments.

To ensure the quality of our portal, we reserve the right to reject any registration request or to suspend or cancel a previously accepted registration if we believe it does not meet these requirements or any other law or regulation. If this happens, we will attempt to explain the reasons for our decision, but we cannot commit to doing so in all cases.

• Through technology or automated interactions: on our site, we may automatically collect technical data about your equipment, browsing actions, and patterns of use. This data is collected through cookies or similar technologies. For more information, you can refer to our cookie policy here.

• Through third parties:

  • Google: analytical data or search data. Outside the European Union.

4. PURPOSE AND LEGITIMACY FOR THE USE OF YOUR DATA

The most common uses of your personal data are:

• For the formalisation of a contract between Altavista Property International, S.L and you.
• When you consent to the processing of your data.
• Where we need it to comply with a legal or regulatory obligation.
• When it is necessary for our legitimate interest or that of a third party.

The User may withdraw the consent given at any time by sending an email to dpo@altavistaproperty.com or consulting the section on exercising rights below.

Below is a table where you can check how we will use your personal data and the legitimacy for its use, as well as what type of personal data we will process. We may process some personal data for an additional legal reason, so if you need further details, you can email dpo@altavistaproperty.com.

Commercial Communications: You will only receive communications if:

• You requested information or contracted a product or service with us.
• You provided us with your data, accepting the checkbox provided for this purpose on our form.
• As long as you have not expressed your desire to stop receiving such communications.

We obtain your explicit consent before sending any communication and you can request at any time that we stop sending you communications by emailing us at dpo@altavistaproperty.com. When you choose to stop receiving our communications, your personal data will continue to be stored as a result of the contract you have made with us to comply with legal requirements.

Purpose: We will only use your data for the purposes for which we collected it, unless we reasonably believe we should use it for another reason, notifying you in advance so that you are informed of the legal basis for its processing, and as long as the purpose is compatible with the original intent.

5. HOW LONG WILL WE RETAIN YOUR DATA?

Your data will be retained for as long as necessary to fulfill the purpose for which it was collected and to determine any potential liabilities that may arise from that purpose and data processing. The timeframes stipulated in the various regulations regarding retention periods will apply as they relate to the present processing.

Subscriber data via email or form: From the moment the user subscribes until they unsubscribe.

6. MINORS

Altavista Property International, S.L does not allow individuals under the age of 14 to provide their personal data through the means provided on this website (completion of web forms for service requests, contact, or by sending emails). Therefore, individuals who provide personal data through these means expressly confirm that they are over the age of 14, and Altavista Property International, S.L is absolved of any responsibility for non-compliance with this requirement.

If your child, who is under the specified age limit, has provided personal information to Altavista Property International, S.L, please contact us to request the exercise of applicable rights.

In cases where the services offered by Altavista Property International, S.L are intended for individuals under 14, means will be provided to obtain authorization from the parents or legal guardians of the minor.

7. EXERCISING DATA PROTECTION RIGHTS

How can you exercise these rights? Users can send a communication to the registered office of Altavista Property International, S.L or the email address dpo@altavistaproperty.com, including in both cases a photocopy of their ID card or other similar identification document, to request the exercise of the following rights:

• Access to your personal data: You can inquire with Altavista Property International, S.L if it is using your personal data.
• Request their rectification if they are incorrect or exercise the right to be forgotten regarding them.
• Request the limitation of processing; in this case, they will only be retained by Altavista Property International, S.L for the exercise or defense of claims.
• Object to their processing: Altavista Property International, S.L will cease processing the data as you instruct, unless there are legitimate reasons or for the exercise or defense of possible claims, in which case they must continue to be processed.
• Data portability: In case you want your data to be processed by another entity, Altavista Property International, S.L will facilitate the portability of your data to the new controller.

You can use the models made available by the Spanish Data Protection Agency to exercise your rights here.

To lodge a complaint with the Spanish Data Protection Officer (DPO), if you believe there is a problem with how Altavista Property International, S.L is handling your data, you can direct your complaints to the DPO, who will mediate for the proper resolution of the conflict:

• DPO Email: dpo@altavistaproperty.com
• Address: C.C. Camoján Corner, Local 5, Camino de Camoján 29602 Marbella, Málaga.

If the conflict cannot be resolved, you can always approach the relevant supervisory authority, which in Spain is the Spanish Data Protection Agency (AEPD).

We will request specific information to help us confirm your identity and ensure your right to access your personal data (or exercise any of the other rights mentioned above). This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.

We will handle all requests within the legally required timeframe of one month. However, it may take more than a month if your request is particularly complex. In such cases, we will notify you and keep you updated.

8. DATA SHARING: SERVICE PROVISION

In the course of our work, it may be necessary for us to seek the assistance of third parties, who will only process data to provide the contracted service and for whom we have taken appropriate measures to ensure your rights:

• Service providers offering system administration and information technology services.
• Professional advisors, including lawyers, auditors, and insurers, providing banking, legal, insurance, and accounting consultancy services.

All data processors to whom we transfer your data will respect the security of your personal data and process it in accordance with the GDPR. We only permit these processors to handle your data for specific purposes and in accordance with our instructions. However, in compliance with transparency, you can request a list of the companies that provide us with services by emailing us at: dpo@altavistaproperty.com

9. DATA SECURITY

We have implemented the appropriate security measures to prevent your personal data from being lost accidentally, used or accessed without authorization, altered, or disclosed. Additionally, we limit access to your personal data to those employees, contracted agents, and other third parties who have a legitimate business need to know such data. They will only process your personal data according to our instructions and will be subject to a duty of confidentiality.

We have implemented procedures to address any suspected breach of your personal data and will notify you and the Supervisory Authority in case such an event occurs, as regulated by the GDPR in Articles 33 and 34, concerning security breaches.